Refund policy

Please note that we do not accept returns or provide refunds for change of mind, incorrect orders placed by the customer, or products that are no longer wanted. All sales are final unless the product is defective, damaged, or the wrong item was received.

To report an issue, please contact us at trendprdc@gmail.com and provide your order number, proof of purchase, and photos of the product if applicable.

Damages, Defective Products, and Wrong Items

Please inspect your order upon receipt and contact us immediately if:

The item is defective or damaged;
You receive the wrong item; or
The product has a manufacturing defect.

Once we evaluate and verify the issue, we will process a full refund to your original payment method. Refunds, where approved, will be issued within 10 business days after confirmation.

If more than 15 business days have passed since your refund was approved, please contact us at trendprdc@gmail.com.

How to Report an Issue

To start a claim, contact us at:

Email: trendprdc@gmail.com

If your claim is approved, we will provide instructions on how the issue will be resolved. Items sent back to us without first contacting us will not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they are defective or damaged upon arrival:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care and beauty products
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

Exchanges

We do not offer direct exchanges. If an item is confirmed to be defective or incorrect, we may offer a replacement or a full refund at our discretion.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws. Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.